Terms and conditions 

  • Given the personalized nature of our products, we do not accept returns on our Ethnic and Indo western collection.                                                   
  • The products eligible for returns are processed as store credit only. 
  • Flash Sale items are NOT eligible for RETURN OR EXCHANGE .
  • In case the product does not fit you/or you do not like it, you can exchange the same within 7 days for a different size or store credit.
  • All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and it is the customers responsibility to have their items collected from the warehouse.
  • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.
  • Returns/Exchange must be initiated within 7 days of the delivery date.
  • The items must be returned to our warehouse before the return for credit or exchange can be issued.
  • Olyve By L cannot be held liable for the loss of garments being returned. 
  • Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.
  • We do not accept any international returns / exchanges at the moment.
  • Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.

When will my exchange be processed?

Once we receive your return at our warehouse, please allow approximately 3-5 business days for your return to be assessed & processed by our team. 

We’ll send you an email notification once your exchange has been shipped so you know it’s on the way. Unfortunately, we are unable accommodate any changes to the shipping address. 

Please note, the entire exchange process can take up to 14 business days.

When will my return be processed?

Returns may take up to 3 to 5 business days from the date of delivery to be assessed and processed by us. Once your return has been processed, you will receive a notification via email with the store credit.

The credit amount for returns apply to the purchase price of the garments only. Please note that shipping charges are non-refundable. Return shipping charges are deducted from the credit amount.

Store credit notes are valid for 6 months from the date of issue.


CONTACT US ON  +91 6367-545610 OR olyvebyl@gmail.com  TO GET YOUR ORDER EXCHANGED.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The Above terms are applicable for any products that You purchased with Us